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Everything you need to know about playing at pulibet — from signing up and making deposits to bonuses, withdrawals, and responsible gaming. Browse by category or search below.

Why Players Trust pulibet

Quick Answers to What Matters Most

These are the topics Filipino players ask about most. Click any card to jump straight to the relevant FAQ section below.

Account & Registration

Learn how to create your pulibet account, complete KYC verification, and manage your profile settings. Registration takes just a few minutes and is open to all Filipino players aged 21 and above.

Deposits & Withdrawals

pulibet supports GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are in Philippine Peso (PHP). Deposits are instant and most withdrawals are processed within 24 to 48 hours.

Bonuses & Promotions

From welcome bonuses to reload offers and free spins, pulibet regularly rewards its players. Find out how to claim bonuses, understand wagering requirements, and make the most of every promotion.

Games & Betting

pulibet offers slots, live casino, bingo, boxing betting, PP Live, and more. Get answers about game rules, minimum bets, RTP, and how to navigate the platform whether you're in Manila or Davao.

Responsible Gaming

pulibet takes player wellbeing seriously. Learn about deposit limits, session controls, cool-off periods, and self-exclusion tools — all available free of charge directly from your account dashboard.

Support & Security

Our support team is available 24/7 to assist with any account, payment, or technical issue. pulibet uses industry-standard encryption to keep your personal data and funds safe at all times.

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Account & Registration Deposits & Withdrawals Bonuses & Promotions Games & Betting Responsible Gaming Security & Support
Account & Registration

Creating a pulibet account is quick and straightforward. Visit the pulibet website and click the Register button. You'll be asked to provide your full name, date of birth, email address, and a Philippine mobile number. Once your basic details are submitted, you'll need to complete our KYC (Know Your Customer) verification by uploading a valid government-issued ID — this can be a PhilSys card, passport, driver's licence, or SSS/GSIS ID. Verification is usually completed within a few hours. Remember, you must be at least 21 years old to register and play at pulibet, in line with Philippine gaming regulations.

pulibet accepts the following government-issued IDs for identity verification:
  • Philippine National ID (PhilSys)
  • Passport (Philippine or foreign)
  • Driver's Licence (LTO-issued)
  • SSS or GSIS ID
  • PRC Professional ID
  • Voter's ID or COMELEC registration

Make sure your document is valid, clearly photographed, and shows your full name and date of birth. Blurry or expired documents will be rejected and you'll need to resubmit.

No. pulibet strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

On the pulibet login page, click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at and we'll verify your identity and assist you manually.

Log in to your pulibet account and go to Account Settings > Personal Details. You can update your mobile number, email address, and communication preferences from there. Note that changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records.
Deposits & Withdrawals

pulibet supports the most popular payment methods used by Filipino players:
  • GCash – instant deposits and fast withdrawals
  • PayMaya (Maya) – instant deposits and fast withdrawals
  • BPI Online Banking – same-day processing
  • BDO Online Banking – same-day processing
  • Metrobank Online – same-day processing

All transactions are processed in Philippine Peso (PHP). We do not currently accept cryptocurrency or international payment methods.

The minimum deposit at pulibet is ₱100 for GCash and PayMaya, and ₱200 for bank transfers via BPI, BDO, and Metrobank. There is no maximum deposit limit, though very large deposits may trigger additional verification checks in line with our anti-money laundering obligations.

Withdrawal processing times at pulibet depend on your chosen method:
  • GCash / PayMaya: Usually within 1–4 hours after approval
  • BPI / BDO / Metrobank: 24–48 hours after approval

All withdrawals go through a brief security review before being released. Make sure your KYC verification is complete and your withdrawal method matches the name on your pulibet account — mismatched details are the most common cause of delays.

pulibet does not charge any fees on standard withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, particularly for bank transfers. We recommend checking with your bank or GCash/PayMaya account for any applicable charges on their end. The minimum withdrawal amount is ₱200.

The most common reasons for a withdrawal being delayed or rejected include:
  • Incomplete KYC verification — your ID has not been approved yet
  • The withdrawal account name does not match your registered pulibet name
  • An active bonus with unmet wagering requirements on your account
  • A security review triggered by unusual account activity
  • Incorrect bank account or e-wallet details entered

If your withdrawal has been pending for more than 48 hours, contact our support team at with your transaction reference number.

Bonuses & Promotions

pulibet offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make sure to opt in during the registration process or on your first deposit screen. Bonuses are credited to your account automatically once the qualifying deposit is confirmed.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently — slots typically count 100%, while live casino games may count less. Always check the specific terms of each promotion for the exact contribution rates and eligible games.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the wagering, the bonus and associated winnings will be forfeited. Your real-money balance (funds you deposited yourself, separate from the bonus) can generally be withdrawn at any time, subject to the standard withdrawal process.

Log in to your pulibet account and navigate to Account Settings > Bonuses & Promotions. You'll see a full list of your active and completed bonuses, along with a progress tracker showing how much wagering you've completed and how much remains. If a bonus doesn't appear in your account after a qualifying deposit, contact our support team within 24 hours.
Games & Betting

pulibet offers a wide range of gaming options for Filipino players:
  • Slots – hundreds of titles from leading providers, including jackpot slots
  • Live Casino – real-time baccarat, roulette, blackjack, and more via pulibet Casino
  • Bingo – classic and themed bingo rooms with regular draws
  • Boxing Betting – bet on local and international boxing events including Filipino fighters
  • PP Live – live dealer games powered by Pragmatic Play Live

New games and betting markets are added regularly, so check the platform often for the latest additions.

Yes. The pulibet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, make deposits and withdrawals, and manage your account directly from your smartphone or tablet without needing to download a separate app. For the best experience, use an updated version of Chrome or Safari and ensure you have a stable internet connection — especially for live casino and PP Live games.

Minimum bet amounts vary by game type. Most slot games allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically start from ₱10 to ₱50 per hand or round, depending on the table. Boxing and sports betting markets have their own minimum stake requirements, which are displayed on each event page. There are also high-limit tables available for players who prefer larger wagers.

Yes. All games available on the pulibet platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are established names in the industry whose products undergo regular independent audits. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. pulibet operates within the regulatory framework set by PAGCOR (Philippine Amusement and Gaming Corporation), which sets standards for fair play and player protection.
Responsible Gaming

The minimum age to register and play at pulibet is 21 years old. This is a strict requirement in compliance with Philippine gaming laws. Age verification is mandatory for all accounts — you will be asked to submit a valid government-issued ID confirming your date of birth before your account is fully activated. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

Log in to your pulibet account and go to Account Settings > Responsible Gaming. From there you can set:
  • Deposit Limits – daily, weekly, or monthly caps in PHP
  • Loss Limits – maximum amount you're comfortable losing per period
  • Session Time Limits – automatic logout after a set play duration
  • Reality Checks – periodic reminders showing your session time and spend

Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to protect against impulsive decisions.

If you feel your gambling is becoming a problem, you can self-exclude from pulibet at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose either a fixed-term exclusion (minimum 6 months) or a permanent exclusion. Self-exclusion takes effect immediately — your account will be suspended, all marketing communications will stop, and you will not be able to re-register until the exclusion period ends. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, please reach out for help. pulibet's support team is available 24/7 at and can assist you in activating self-exclusion or connecting you with resources. PAGCOR (Philippine Amusement and Gaming Corporation) also provides responsible gaming guidance and support programmes for Filipino players. Remember: gambling should always be entertainment, never a way to solve financial problems. If it stops being fun, it's time to take a break.
Security & Support

Yes. pulibet uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial details — including GCash numbers, bank account information, and transaction history — are stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) as an optional but strongly recommended security layer for your account login. For full details on how we handle your data, refer to our Privacy Policy.

To enable 2FA, log in to your pulibet account and go to Account Settings > Security. Select Enable Two-Factor Authentication and follow the on-screen instructions. You can choose to receive your verification code via SMS to your registered Philippine mobile number. Once enabled, you'll be asked to enter a one-time code every time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account from unauthorised access.

If you notice any suspicious activity — such as unrecognised logins, unexpected balance changes, or transactions you didn't make — take the following steps immediately:
  • Change your pulibet password right away via Account Settings > Security
  • Enable 2FA if you haven't already done so
  • Contact our support team at to report the incident
  • If you believe your linked GCash or bank account has also been compromised, contact your bank or e-wallet provider directly

Our security team will investigate and, where necessary, temporarily freeze your account to prevent further unauthorised activity while the issue is resolved.

Our customer support team is available 24 hours a day, 7 days a week to assist with any account, payment, game, or technical issue. You can reach us via:
  • Email: — we aim to respond within 2 hours
  • Live Chat: Available directly on the pulibet platform when you are logged in

When contacting support, please have your registered email address and account username ready to help us verify your identity and resolve your issue as quickly as possible.

If you wish to permanently close your pulibet account, contact our support team at with a closure request. Before your account is closed, any remaining real-money balance will be withdrawn to your registered payment method, provided all KYC and wagering requirements have been met. Note that if you are closing your account due to a gambling concern, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and prevents re-registration. Visit Responsible Gaming for more information.
Still can't find what you're looking for? Our support team is available 24/7. Reach us at or use the live chat feature when logged in to your pulibet account. We typically respond to email queries within 2 hours.

Still Need Help?

Get in Touch with pulibet Support

Can't find the answer you need in our FAQ? Our friendly support team is ready to help you around the clock — no matter where you are in the Philippines.

Email Support

Send us a message anytime and we'll get back to you within 2 hours. Include your account username for faster service.

Live Chat

Get instant help from a real support agent via our live chat feature. Available 24/7 directly on the pulibet platform when you're logged in.

Available after login

Response Times

Email queries are answered within 2 hours. Live chat responses are typically under 3 minutes. We're here for you every day of the year.

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21+ only. Gambling involves financial risk. Never bet more than you can afford to lose. If gambling stops being fun, use our self-exclusion tools or contact support.